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Campus Lausanne
Managing Individuals and Teams
Master Leadership through Service Excellence & Human Centricity: from basic human interaction to expertise in multicultural relationship management.
Delivery
Campus Lausanne
Credentials
Certificate of Attendance
Duration
2 days
Language
English
Price
TBC
Managing Indviduals and Teams
Designed for aspiring general managers, team leaders, and professionals seeking to refine their relationship management skills in diverse settings. Learn the intricate art and science of managing human relationships, drawing parallels to the disciplined journey of martial arts enthusiasts striving for the esteemed black belt. This course enables proficiency in leading complex human interactions with empathy, authenticity, and confidence, emphasizing reciprocity and interaction mastery. Through mini-cases, simulations, and immersive sessions, prepare for leadership excellence, especially within the multicultural nuances of the hospitality industry. Ideal for those in leadership roles, customer relations, and hospitality management. Embark on this transformative journey to master human-centric leadership.
Learning Objectives
- Understand the fundamental elements that make human interaction meaningful.
- Analyze the interpersonal skills for fostering mutual understanding and building connections in a rapidly changing environment.
- Recognize the leadership behaviors and strategies required to lead a diverse workforce and interact with a multicultural clientele in the hospitality industry.
Course Highlights
Refining relationship management skills across diverse settings
Focuses on meaningful interactions, relational skills, and diverse leadership
Hands-on, progressive structure ensures readiness for multicultural leadership
Syllabus
Course Content
1
Day 1: Navigate from foundational human interaction at the 'White Belt' level to advanced relational skills, culminating in the 'Blue Belt' of communication mastery.
Day 1 / Part 1: Basics of Human Interaction
Facilitated by: Dr. Sowon Kim & Dr. Stefano Borzillo
Key Topics
-
Level 1: Deploying the basics of human interaction: “The White Belt of Human Interaction” (listen vs. talk; verbal vs. non-verbal)
Day 1 / Part 2: Learning the Four Relational Skills
Key Topics
-
Level 2: “Moving from Yellow to Orange Belt, from Orange to Green Belt, and from Green to Blue Belt of Human Interaction”:
- Ability to identify the purpose of an interaction
- Ability to decode mood, attitude, and behavior
- Ability to bridge differences
- Ability to stop an interaction
2
Day 2: From the 'Brown Belt' of reciprocity to the 'Black Belt' mastery, chart the full spectrum of human interaction expertise.
Day 2 / Part 1: Delve into the 'Brown Belt' level, emphasizing the art of reciprocity and deepening human connections.
Facilitated by: Dr. Sowon Kim & Dr. Stefano Borzillo
Key Topics
-
Level 3: Enabling Reciprocity & Connection: “The Brown Belt of Human Interaction” (practice of reciprocity & connection)
Day 2 / Part 2: Ascend to the 'Black Belt' level, representing the zenith of mastery in the comprehensive human interaction framework
Key Topics
-
Level 4: Achieving Mastery: “The Black Belt of Human Interaction.
-
Overview of full human interaction framework
Certificate of Attendance
Is this course right for me?
Send us your profile details and a Program Advisor will get back to you with a feedback of which courses should be best suited for you.
Course benefits
-
Enhanced Leadership Skills: prepare aspiring general managers to excel in multicultural leadership roles, fostering collaboration and mutual respect.
-
Improved Interpersonal Relationships: develop essential relational skills, progressing from white to black belt, for meaningful and authentic interactions with colleagues and multicultural guests.
-
Multicultural Competence: equip individuals with the knowledge and strategies to interact effectively with diverse teams and clientele, especially in the hospitality industry.
-
Mastering Human Interaction: gain a profound understanding of human interaction and leadership, empowering future executives to navigate complex relationships with confidence and authenticity.
Admission Criteria
Relevant professional experience (while previous hospitality experience is valued, it is not required for admission).
Proficiency in English.
Admission Process
To apply, please submit the following documents online: resume or LinkedIn profile link.
The Admissions Office will review applications on a rolling basis and invited you for an interview to assess program fit and check your background as well as expectations of the program.
Deadline
Your application must be received at least one week prior to course start.
FAQ
Visas & Travel Restrictions
A Student Visa is not required for this course. However, participants who are coming from countries outside of the EU/EEA zone may require a Schengen visa to enter Switzerland.
Price details
Price: CHF 2'200
ll amounts are in Swiss Francs and include VAT where applicable. Pricing covers teaching material and resources.
Please note that expenses for visas, airline tickets, meals, and accommodation during the on-site course are not covered in the program fees and should be planned for separately.
Payment methods
Participants will be able to pay via the payment platform Flywire, which provides various payment methods, no hidden bank fees, and offers favorable exchange rates.
How to earn the certificate
Participants receive a Certificate of Attendance.
Managing Indviduals and Teams
Designed for aspiring general managers, team leaders, and professionals seeking to refine their relationship management skills in diverse settings. Learn the intricate art and science of managing human relationships, drawing parallels to the disciplined journey of martial arts enthusiasts striving for the esteemed black belt. This course enables proficiency in leading complex human interactions with empathy, authenticity, and confidence, emphasizing reciprocity and interaction mastery. Through mini-cases, simulations, and immersive sessions, prepare for leadership excellence, especially within the multicultural nuances of the hospitality industry. Ideal for those in leadership roles, customer relations, and hospitality management. Embark on this transformative journey to master human-centric leadership.
Overview
Learning Objectives
- Understand the fundamental elements that make human interaction meaningful.
- Analyze the interpersonal skills for fostering mutual understanding and building connections in a rapidly changing environment.
- Recognize the leadership behaviors and strategies required to lead a diverse workforce and interact with a multicultural clientele in the hospitality industry.
Course Highlights
Refining relationship management skills across diverse settings
Focuses on meaningful interactions, relational skills, and diverse leadership
Hands-on, progressive structure ensures readiness for multicultural leadership
Syllabus
Syllabus
Course Content
1
Day 1: Navigate from foundational human interaction at the 'White Belt' level to advanced relational skills, culminating in the 'Blue Belt' of communication mastery.
Day 1 / Part 1: Basics of Human Interaction
Facilitated by: Dr. Sowon Kim & Dr. Stefano Borzillo
Key Topics
-
Level 1: Deploying the basics of human interaction: “The White Belt of Human Interaction” (listen vs. talk; verbal vs. non-verbal)
Day 1 / Part 2: Learning the Four Relational Skills
Key Topics
-
Level 2: “Moving from Yellow to Orange Belt, from Orange to Green Belt, and from Green to Blue Belt of Human Interaction”:
- Ability to identify the purpose of an interaction
- Ability to decode mood, attitude, and behavior
- Ability to bridge differences
- Ability to stop an interaction
2
Day 2: From the 'Brown Belt' of reciprocity to the 'Black Belt' mastery, chart the full spectrum of human interaction expertise.
Day 2 / Part 1: Delve into the 'Brown Belt' level, emphasizing the art of reciprocity and deepening human connections.
Facilitated by: Dr. Sowon Kim & Dr. Stefano Borzillo
Key Topics
-
Level 3: Enabling Reciprocity & Connection: “The Brown Belt of Human Interaction” (practice of reciprocity & connection)
Day 2 / Part 2: Ascend to the 'Black Belt' level, representing the zenith of mastery in the comprehensive human interaction framework
Key Topics
-
Level 4: Achieving Mastery: “The Black Belt of Human Interaction.
-
Overview of full human interaction framework
Certificate of Attendance
Is this course right for me?
Send us your profile details and a Program Advisor will get back to you with a feedback of which courses should be best suited for you.
Who Should
Apply
?
Course benefits
-
Enhanced Leadership Skills: prepare aspiring general managers to excel in multicultural leadership roles, fostering collaboration and mutual respect.
-
Improved Interpersonal Relationships: develop essential relational skills, progressing from white to black belt, for meaningful and authentic interactions with colleagues and multicultural guests.
-
Multicultural Competence: equip individuals with the knowledge and strategies to interact effectively with diverse teams and clientele, especially in the hospitality industry.
-
Mastering Human Interaction: gain a profound understanding of human interaction and leadership, empowering future executives to navigate complex relationships with confidence and authenticity.
Apply Online
Admission Criteria
Relevant professional experience (while previous hospitality experience is valued, it is not required for admission).
Proficiency in English.
Admission Process
To apply, please submit the following documents online: resume or LinkedIn profile link.
The Admissions Office will review applications on a rolling basis and invited you for an interview to assess program fit and check your background as well as expectations of the program.
Deadline
Your application must be received at least one week prior to course start.
Detailed Information
FAQ
Visas & Travel Restrictions
A Student Visa is not required for this course. However, participants who are coming from countries outside of the EU/EEA zone may require a Schengen visa to enter Switzerland.
Price details
Price: CHF 2'200
ll amounts are in Swiss Francs and include VAT where applicable. Pricing covers teaching material and resources.
Please note that expenses for visas, airline tickets, meals, and accommodation during the on-site course are not covered in the program fees and should be planned for separately.
Payment methods
Participants will be able to pay via the payment platform Flywire, which provides various payment methods, no hidden bank fees, and offers favorable exchange rates.
How to earn the certificate
Participants receive a Certificate of Attendance.