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Managing Individuals and Teams
Master Leadership through Service Excellence & Human Centricity: from basic human interaction to expertise in multicultural relationship management.
Delivery
Credentials
Certificate of Attendance
Duration
2 days
Language
Price
Managing Indviduals and Teams
Designed for aspiring general managers, team leaders, and professionals seeking to refine their relationship management skills in diverse settings. Learn the intricate art and science of managing human relationships, drawing parallels to the disciplined journey of martial arts enthusiasts striving for the esteemed black belt. This course enables proficiency in leading complex human interactions with empathy, authenticity, and confidence, emphasizing reciprocity and interaction mastery. Through mini-cases, simulations, and immersive sessions, prepare for leadership excellence, especially within the multicultural nuances of the hospitality industry. Ideal for those in leadership roles, customer relations, and hospitality management. Embark on this transformative journey to master human-centric leadership.
Learning Objectives
- Understand the fundamental elements that make human interaction meaningful.
- Analyze the interpersonal skills for fostering mutual understanding and building connections in a rapidly changing environment.
- Recognize the leadership behaviors and strategies required to lead a diverse workforce and interact with a multicultural clientele in the hospitality industry.
Course Highlights
Refining relationship management skills across diverse settings
Focuses on meaningful interactions, relational skills, and diverse leadership
Hands-on, progressive structure ensures readiness for multicultural leadership
Syllabus
Course benefits
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Enhanced Leadership Skills: prepare aspiring general managers to excel in multicultural leadership roles, fostering collaboration and mutual respect.
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Improved Interpersonal Relationships: develop essential relational skills, progressing from white to black belt, for meaningful and authentic interactions with colleagues and multicultural guests.
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Multicultural Competence: equip individuals with the knowledge and strategies to interact effectively with diverse teams and clientele, especially in the hospitality industry.
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Mastering Human Interaction: gain a profound understanding of human interaction and leadership, empowering future executives to navigate complex relationships with confidence and authenticity.
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Managing Indviduals and Teams
Designed for aspiring general managers, team leaders, and professionals seeking to refine their relationship management skills in diverse settings. Learn the intricate art and science of managing human relationships, drawing parallels to the disciplined journey of martial arts enthusiasts striving for the esteemed black belt. This course enables proficiency in leading complex human interactions with empathy, authenticity, and confidence, emphasizing reciprocity and interaction mastery. Through mini-cases, simulations, and immersive sessions, prepare for leadership excellence, especially within the multicultural nuances of the hospitality industry. Ideal for those in leadership roles, customer relations, and hospitality management. Embark on this transformative journey to master human-centric leadership.