Online
Maximizing Individual & Collective Performance
Team Management
Learn to develop culturally responsive leadership skills, styles, and practices to embed diversity into their own leadership approach.
Next Dates
2 October 2023
Delivery
Online
Credentials
Certificate of Completion
Duration
5 weeks / 8 hours per week
Language
English
Price
CHF 2,200
Maximizing Individual & Collective Performance
Organizational performance stems from a clear understanding of the overall business objectives, strategies, and processes. The foundation of every hospitality operation lies on the shoulders of the employees’ comprehension of their own roles and responsibilities, as well as how they collaborate with each other. Trust, communication, and mutual respect are key characteristics that not only build strong teams, but strengthen the overall organizational capacity. In this course, you will develop a profound understanding of what constitutes a high performing team and fundamental knowledge guiding effective collaborations throughout the entire organization.
Course advantages
- Learning facilitators available for participant support
- 100% online, self-paced, accessible whenever and wherever
- Certificate of Completion delivered by EHL Hospitality Business School
- Course content from EHL's MBA in Hospitality program
Course highlights
72 Lecture Videos
6 Executive Interviews
4 Interactive Exercises
12 Reading & Case Studies
Syllabus
5 weeks online courses
1
Creating highly effective teams
Building an effective team
Using team reflexivity (i.e. task and social reflexivity)
Components and key success factors of team effectiveness
2
Developing team leadership capabilities
Tasks of team leaders
Skills of team leaders
Avoiding leadership pitfalls
Types of team leadership
Team leadership development
3
Developing creativity and becoming a good team player
Qualities of a good team player
4
Team collaboration
Team decision-making & avoiding group cognitive biases
Creating a climate of psychological safety
Supporting team creativity & creative problem-solving
5
Team conflict resolution
Role of emotional, informational and practical support
Types of conflicts
Conflict resolution and mediation techniques
6
Final assessment
The final assessment evaluates the content learned in the previous four weeks. The assessment can range from multiple choice quizzes (MCQ) to more open response evaluations, like a case study.
Certificate of Completion
Is this course right for me?
A Program Advisor will get back to you with feedback or suggestions.
Who should apply?
This course is designed for business professionals who want to gain knowledge on building effective teams and increase their effectiveness in leading individuals towards high team performance.
Admission Criteria
There are no admission requirements to enroll to this course.
Admission Process
To enroll, choose the desired intake and fill in your personal details. You will receive an email with the payment link. You are accepted in the course only upon receipt of payment.
Deadline
We must receive payment at least five days before the start of the course. Late enrollments can be accepted on a case-by-case basis.
FAQ
Payment methods
EHL uses the payment platform Flywire which provides various payment methods, with no hidden bank fees and offers favorable exchange rates. The link to the payment platform will be provide after the enrollment form.
Course structure
The course is delivered fully online allowing participants to study when they want.
The courses takes 5 weeks to complete and is composed of:
- 4 weeks of course content
- one week for the final assessment
Course content
The course is composed of recorded videos, interactive exercises, case studies and executive interviews.
The content is based on the modules delivered in EHL’s MBA in Hospitality program.
Final assessment
At the end of the course, participants are required to take a final assessment. Upon successfully passing the assessment, participants get a certificate of completion.
Depending on the course, the assessment may range from multiple choice quizzes (MCQ), where only one answer is correct, to more open response evaluations, like a case study.
To successfully pass the assessment, participants must get a minimum of 60% of the total points available. You can either PASS or FAIL a certificate, no numerical grades will be officially reflected in the certificate.
Retakes
Retakes are not available at the end of a program if you fail the final assessment. If you wish to retake the final assessment, you need to re-enroll for the next available session.
Connecting to the platform
A couple of days before the start of the course, participant will receive their credentials by email and will be required to first change their password before being able to joining our learning platform Moodle.
Certificate of completion
The certificate of completion is delivered by EHL upon successfully passing the final assessment. The certificate of completion is delivered electronically (secured pdf) with a unique ID associated to the participant.
If the final assessment is failed, no certificate or document are delivered.
AEHL member discount
AEHL members are entitled to the alumni discount. To benefit from the discount, participants must enter their AEHL number in the discount field in the enrollment form. For full details about, please check the EHL Alumni Connect platform.
Maximizing Individual & Collective Performance
Organizational performance stems from a clear understanding of the overall business objectives, strategies, and processes. The foundation of every hospitality operation lies on the shoulders of the employees’ comprehension of their own roles and responsibilities, as well as how they collaborate with each other. Trust, communication, and mutual respect are key characteristics that not only build strong teams, but strengthen the overall organizational capacity. In this course, you will develop a profound understanding of what constitutes a high performing team and fundamental knowledge guiding effective collaborations throughout the entire organization.
Overview
Course advantages
- Learning facilitators available for participant support
- 100% online, self-paced, accessible whenever and wherever
- Certificate of Completion delivered by EHL Hospitality Business School
- Course content from EHL's MBA in Hospitality program
Course highlights
72 Lecture Videos
6 Executive Interviews
4 Interactive Exercises
12 Reading & Case Studies
Syllabus
Syllabus
5 weeks online courses
1
Creating highly effective teams
Building an effective team
Using team reflexivity (i.e. task and social reflexivity)
Components and key success factors of team effectiveness
2
Developing team leadership capabilities
Tasks of team leaders
Skills of team leaders
Avoiding leadership pitfalls
Types of team leadership
Team leadership development
3
Developing creativity and becoming a good team player
Qualities of a good team player
4
Team collaboration
Team decision-making & avoiding group cognitive biases
Creating a climate of psychological safety
Supporting team creativity & creative problem-solving
5
Team conflict resolution
Role of emotional, informational and practical support
Types of conflicts
Conflict resolution and mediation techniques
6
Final assessment
The final assessment evaluates the content learned in the previous four weeks. The assessment can range from multiple choice quizzes (MCQ) to more open response evaluations, like a case study.
Certificate of Completion
Is this course right for me?
A Program Advisor will get back to you with feedback or suggestions.
Who Should
Apply
?
Who should apply?
This course is designed for business professionals who want to gain knowledge on building effective teams and increase their effectiveness in leading individuals towards high team performance.
Apply Online
Admission Criteria
There are no admission requirements to enroll to this course.
Admission Process
To enroll, choose the desired intake and fill in your personal details. You will receive an email with the payment link. You are accepted in the course only upon receipt of payment.
Deadline
We must receive payment at least five days before the start of the course. Late enrollments can be accepted on a case-by-case basis.
Detailed Information
FAQ
Payment methods
EHL uses the payment platform Flywire which provides various payment methods, with no hidden bank fees and offers favorable exchange rates. The link to the payment platform will be provide after the enrollment form.
Course structure
The course is delivered fully online allowing participants to study when they want.
The courses takes 5 weeks to complete and is composed of:
- 4 weeks of course content
- one week for the final assessment
Course content
The course is composed of recorded videos, interactive exercises, case studies and executive interviews.
The content is based on the modules delivered in EHL’s MBA in Hospitality program.
Final assessment
At the end of the course, participants are required to take a final assessment. Upon successfully passing the assessment, participants get a certificate of completion.
Depending on the course, the assessment may range from multiple choice quizzes (MCQ), where only one answer is correct, to more open response evaluations, like a case study.
To successfully pass the assessment, participants must get a minimum of 60% of the total points available. You can either PASS or FAIL a certificate, no numerical grades will be officially reflected in the certificate.
Retakes
Retakes are not available at the end of a program if you fail the final assessment. If you wish to retake the final assessment, you need to re-enroll for the next available session.
Connecting to the platform
A couple of days before the start of the course, participant will receive their credentials by email and will be required to first change their password before being able to joining our learning platform Moodle.
Certificate of completion
The certificate of completion is delivered by EHL upon successfully passing the final assessment. The certificate of completion is delivered electronically (secured pdf) with a unique ID associated to the participant.
If the final assessment is failed, no certificate or document are delivered.
AEHL member discount
AEHL members are entitled to the alumni discount. To benefit from the discount, participants must enter their AEHL number in the discount field in the enrollment form. For full details about, please check the EHL Alumni Connect platform.